Impact Of Information Technology On Supply Chain Management Performance: A Study Of Select Manufacturing Industries (Gopala K N and B Shekar)

This study explores the impact of Information Technology (IT) on Supply Chain Management (SCM) performance within select manufacturing industries in India. With the rapid advancement of IT tools and systems, such as Enterprise Resource Planning (ERP), Internet of Things (IoT), Artificial Intelligence (AI), and blockchain, supply chains have become more efficient, transparent, and responsive. The research focuses on how these technologies enhance key SCM performance metrics, including cost efficiency, inventory management, delivery accuracy, and customer satisfaction. Employing a mixed-methods research design, the research examines data gathered from manufacturing companies in different industries, such as automotive, pharmaceuticals, and consumer goods. The results indicate that IT adoption has a substantial impact on supply chain agility, lowers operational expenses, and enhances collaboration among stakeholders. Nevertheless, issues like high costs of implementation, lack of skills, and resistance to change remain, especially among small and medium-sized enterprises (SMEs). The research concludes that though IT is an important facilitator of SCM performance, its integration depends on strategic planning, training of the workforce, and organizational flexibility. The findings of this research offer insightful suggestions to policymakers and industry managers looking to use IT for competitiveness in the changing context of Indian manufacturing. The study underscores the importance of strategic planning, workforce training, and organizational adaptability for successful IT integration, offering actionable insights for industry leaders and policymakers to leverage IT for competitive advantage in India’s manufacturing sector.